policy

Shipping Rates

We offer global shipping services with pricing determined by the weight of the items. Both domestic and international shipments are accommodated. Please note that international deliveries may be subject to duties and taxes. You may be required to settle these fees upon importing the goods into your country, a process beyond our control.

Order Policy 

We are not liable for lost, stolen, or undelivered packages. If your package is marked as delivered but you haven't received it, please initiate an investigation with the carrier. We do not provide replacements for lost packages. For any order-related questions, feel free to contact us via email at rotmservice@gmail.com. 

Return Policy

All sales are final. No refunds or exchanges. If you were sent the wrong item, missing items, or if the product is defective, please contact us via email within 7 days of receiving your order at rotmservice@gmail.com